KHN Solutions stands behind every BACTRACK manufactured and sold. We have strict quality assurance procedures that help minimize errors and defects during production, assembly, and initial calibration. If during the first year of operation the BACTRACK ceases to function properly, Zoom Distribution/Alcootech Canada will repair or replace the defective product at no charge.

It is essential to take proper care of your BACTRACK to avoid having to send the product back for warranty service. Make sure you wait 20 minutes after eating, drinking, or smoking before blowing into the tester. The BACTRACK sensor is an extremely sensitive component. Blowing any residual alcohol, smoke, or food from the saliva into the tester can permanently damage your product and possibly void the warranty.

To obtain warranty service, please call 1-866-586-2751 or email warranty@zoomdist.com to request a Return Authorization Number and a copy of our Return Authorization form. Customers are responsible for return shipping back to Zoom Distribution Inc. 44 Charest Beauharnois QC J6N3L6. Please read the BACTRACK product manual for the complete terms and conditions of this one year limited warranty.